FAQs (Frequently Asked Questions)

(1) About FlagAHero

Yes, we have been featured on Lianhe Wanbao, My Paper, 938 LIVE and many others. Most publications are based on our early journey as a technology startup. You can find out more at http://www.flagahero.sg/about-flagahero/.

We are a brand under our main mother company Eventive Asia Pte Ltd (Co Reg No. 201208802Z).

We started in year 2013 and since then, we have up to 6 kids parties every weekend.

We only provide our phone number to clients who had confirmed the booking of our services. As we usually are swarmed with many enquries for our services, our workflow is limited to only email communication for better synchronization. And we usually only replies emails during weekdays as weekends we are out for parties.

We usually reply within 1 to 3 working days (Monday to Friday) except for public holidays.

We apologise for the no response during weekends as we are usually out celebrating kids’ birthday parties.

(2) Our Professional Kids Parties Photography Service

A big thank you to those who love our photography style and have asked us to be their weddings/pets photographers. However we are only focusing on kids parties photography.

Instead of being a jack-of-all-trades, we want to put all our effort to fully master everything about kids parties photography. Just like a heart surgeon specialist, we specialize in kids parties photography.

Yes, we can help to host a simple cake cutting ceremony by gathering your guests to the cake cutting table and cue your guests to sing “Happy Birthday” song.

A big thank you to those who love our photography style and have asked us for studio/indoor/outdoor personal photoshoot for their kids/baby. However we are only focusing on kids parties photography.

(3) Party Photos

Our post-processing is 14-21 days after the party. Add-on express post-processing service is available at an additional charge, please refer to page 8 of the sales deck for more details.

Yes, there is an additional charge of S$15.00 nett and it is emailed to you 2 days after the party. The rest of the photos will be 14-21 days after the party.

Yes, please let us know 3 days in advance (prior to the party date) and the additional chargeable cost for this add-on service will be collected on the party day itself.

No, we only deliver fully edited high resolution jpeg photos.

Sorry, we only provide simple photo editing to clean up the exposure and lightings.

No, all our clients’ testimonials are written to us voluntarily. We DO NOT demand our clients for any testimonial. All testimonials you see on our website are authentic.

(4) FlagAHero Exclusive Thumbdrive

Yes it is compatible with both Mac and Windows, we have tested on both computers/laptops before we mail it to our clients.